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翻訳と辞書　辞書検索 [ 開発暫定版 ] スポンサード リンク COPC Inc. ： ウィキペディア英語版 COPC Inc. COPC Inc., is a privately held management consulting company based in Winter Park Florida 〔http://www.marketwatch.com/story/copc-inc-and-microsoft-corporation-establish-the-buyers-forum-2013-05-16〕 that specialises in customer contact centres.〔http://vyasumesh.wordpress.com/2008/10/30/copc-vs-six-sigma/〕 COPC Inc. provides performance improvement consulting, training, certification, and benchmarking. Clients of COPC Inc. include Apple, Microsoft, Sprint, HTC, Mattel, RBS, DiGi, Canal Digital, UWV, ToysRus,〔http://www.copc.com/clients/〕 Datacom 〔http://www.datacom.com.au/getdoc/9e5a809f-02b6-49ed-8f91-ad594935e57d/COPC-FactsSheet.aspx〕 Sitel,〔http://tasmaniantimes.com/index.php?/pr-article/sitel-australia-awarded-certification-to-the-copc-csp-standard/〕 and Citigroup.〔http://www.callcentrehelper.com/forum/topic/copc-any-one-here-got-it〕 COPC Inc. is well known in the contact centre industry and many of the industry associated organisations actively promote them 〔http://www.contactcentresasia.com/Event.aspx?id=860444〕〔http://www.ccma.asn.au/copc〕〔http://www.ccam.com.my/2013/05/03/malaysia-chosen-to-pilot-copc-performance-improvement-criteria-program/〕 == History == In 1996, the COPC Family of Standards was developed by buyers, providers and senior managers responsible for operational management. The group included representatives from American Express, Compaq, Dell, Intel, L.L. Bean, Microsoft, Motorola and Novell. It is performance-centric and data-driven, using processes and people as enablers and leadership and planning as drivers. Based on the (Baldrige Criteria for Performance Excellence )〔http://www.nist.gov/baldrige/〕 framework, COPC Inc. combines pragmatic business sense with stringent high performance benchmarks. With over 1500 sites across the world using it, the COPC Inc. standard is the de facto performance management system in the Customer Service and BPO space. Co-founders of COPC Inc. include, Cliff Moore, Alton Martin and Peter Bloom.〔〔http://www.copc.com/about/who-we-are/〕 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「COPC Inc.」の詳細全文を読む スポンサード リンク 翻訳と辞書 : 翻訳のためのインターネットリソース Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.